PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SITE

Use of our site means acceptance of these website Terms and Conditions. You agree to comply with them. We recommend that you print a copy for future reference. If you do not agree to these terms, you must not use our site.

What's in these terms?

These terms tell you the rules for using our website https://www.beautybay.com/ and all its subdomains (our site).

Who we are and how to contact us

Our site is operated by Beauty Bay Limited of Level 12, Number 5 Exchange Quay, Manchester, M5 3EF and registered in England and Wales under company number 6427672 with VAT number GB927 (“we”, ”our”, ”us”, ”Beauty Bay”)

To contact us, please email customer.services@beautybay.com or use the “Contact Us” form on our site.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy, https://www.beautybay.com/s/privacy-policy/;
• Our Cookie Policy, https://www.beautybay.com/s/cookie-policy/;
• Our terms and conditions of sale, https://www.beautybay.com/s/terms-and-conditions/; and
• Our loyalty programme TRIBES’s terms and conditions, https://www.beautybay.com/s/tribe-terms/.

We may make changes to these terms and our site

We may amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may also update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

We may suspend or withdraw our site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may need to suspend, withdraw or restrict the availability of all or any part of our site without notice for business and operational reasons.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You must keep your account details safe

If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at customer.services@beautybay.com.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the materials published on it. Our site and all of its content are protected by copyright laws and treaties around the world. We reserve the right to take any action to enforce or protect such rights.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

All trade marks shown on our site belong to their registered owners and you must not copy or use any trade mark without express prior permission from the relevant owner.

Do not rely on information on this site

All material we provide on our site is intended to be used for educational or informational purposes only and not intended to amount to advice or information on which you should rely.

Certain products sold on our site may be promoted as suitable for use for a certain purpose and/or person and/or designed to target a particular area or issue. You should not rely on this information and should take specialist/professional advice before taking, or refraining from, any action on the basis of any content on our site.

Our site is provided on an “as is” basis and although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our terms and conditions of sale https://www.beautybay.com/s/terms-and-conditions/.
• Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy (https://www.beautybay.com/s/privacy-policy/).

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, such as submitting a review, you warrant that:

• your content will be accurate and not unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist.
• you own or otherwise control all of the rights to the content that you post and that such posts or content shall not breach or infringe the rights of any third party.

You agree that you will be liable to us and indemnify us for any breach of those warranties. This means you will be responsible for any loss or damage we suffer as a result of your breach of the above warranties.

Any content you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, display, distribute and disclose to third parties any such material for any purpose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

We have the right to use or otherwise disclose the name that you submit in connection with your content. In addition, we may disclose your identity to any third party who claims that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out above.

You acknowledge that any content and/or materials uploaded to our site have not been verified or approved by us. The views expressed by users on our site do not represent our views or values.

If you wish to complain about content uploaded by other users, please contact us at customer.services@beautybay.com.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. The website in which you are linking must comply in all respects with the content standards set out above under the heading ‘Uploading content to our site’.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact customer.services@beautybay.com.

Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales