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Logistics Support/Administrator

The Role

The successful applicant will be responsible for dealing with e-mail enquiries, managing databases phone calls & face to face meetings, delivering the highest standard of client relationship whilst responding to a range of enquiries and resolving carrier claims across a range of suppliers.

Duties Include:

  • Administrative tasks e.g. updating records, maintaining spreadsheets etc
  • Liaising with other departments to resolve queries and obtain information to support claims process
  • Processing and maintaining carrier claims
  • Pro-actively looking to resolve outstanding claims
  • Challenging any refunds claims.
  • Maintain claims records by updating carrier information and recording details of any disputes and resolutions.
  • Challenging existing processes to improve carrier performance.
  • Produce weekly/monthly reporting
  • Communicating across all levels both internally and externally.

Ideal candidate

  • Experience working with an online retailer/inbound customer services.
  • Able to work in fast-paced environment
  • Excellent written communication and people skills.
  • Good IT skills, and a good understanding of the internet, and online purchasing.
  • Polite, tactful and friendly attitude.
  • Good organisational, prioritisation and planning skills, and the ability to multi-task.

This is a great opportunity to join a company with excellent growth prospects, in an environment where individuality and diversity are highly valued.

 

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